Nivi Chat — AI Chatbot Platform

1. Introduction

Welcome to Nivi Chat ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nivichat.in), use our AI chatbot platform, embed our widgets, or integrate with our services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, or otherwise when you contact us.

Account Information: Name, email address, password, billing information, and company details.
Integration Data: Information required to connect third-party services like WhatsApp Business API, Facebook, Shopify, WooCommerce, Cal.com, Calendly, and TidyCal.
Training Data: Documents, FAQs, URLs, and texts that you upload to train your custom AI chatbot logic (RAG pipeline data).
Chatbot Conversations: Transcripts of conversations between end-users and the chatbots powered by our platform, including visitor lead capture information (email, phone number, name).
Usage Data: IP addresses, browser types, device information, and analytics regarding how you and end-users interact with the Services.

3. How We Use Your Information

We use the collected information for various purposes, including:

To provide, operate, and maintain our Services.
To power your custom AI chatbot using the training data provided and interface with underlying Large Language Models (LLMs) like OpenAI, Anthropic, Gemini, or DeepSeek.
To process transactions and manage your billing through Stripe.
To manage leads and user engagements within your Unified Inbox.
To send administrative information, service updates, and marketing communications.
To respond to your inquiries and offer customer support.
To monitor and analyze usage patterns to improve the user experience.

4. Sharing Your Information

We may share your data with third parties only in the ways that are described in this Privacy Policy:

Service Providers: We share data with LLM providers (e.g., OpenAI, Google, Anthropic, DeepSeek) exclusively for the purpose of generating chatbot responses. Your training data is not used by these providers to train their public models. We also share data with hosting (VPS/cloud), database, and analytics providers essential for delivering the service.
Business Partners: If you utilize third-party integrations (e.g. WhatsApp, Shopify), data necessary to fulfill those services is shared with those respective third-party platforms.
Legal Obligations: We may disclose information where required by law, subpoena, or a similar legal process.

5. Data Retention and Security

We employ organizational and technical security measures such as encryption, Redis, and robust modern database structures to protect your personal information and documents. We retain your personal information and conversation transcripts for as long as your account is active or as needed to provide you with the Services. Once you delete your account or specific training data, we will securely delete or anonymize that information from our active databases.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request the correction of inaccurate personal information.
The right to request that we delete your information ("right to be forgotten").
The right to opt-out of marketing communications.

You can request data deletion or an export directly by contacting us at support@nivichat.in or through your workspace settings.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Nivi Chat Support

Email: support@nivichat.in

Website: nivichat.in