Comparison
Nivi Chat vs WhatsApp BSP platforms
Both let you talk to customers on WhatsApp. They are built around different goals. Here is a factual look at how the approaches differ.
| Capability | Nivi Chat | WhatsApp BSP (typical) |
|---|---|---|
| AI chatbot that answers automatically | Yes | Varies by platform |
| Website chat widget | Yes | Not the focus |
| WhatsApp channel | Yes (Growth & Agency) | Yes |
| Answers from your own content (RAG) | Yes | Varies by platform |
| Human handoff via shared inbox | Yes | Varies by platform |
| One bot across web and WhatsApp | Yes | Typically WhatsApp-only |
"Typical" describes the general category of broadcast-first WhatsApp BSP platforms, not any specific product. Features of individual platforms vary — check each one for its current capabilities.
Frequently asked questions
What is a WhatsApp BSP?
A WhatsApp Business Solution Provider (BSP) is a platform that gives businesses access to the WhatsApp Business API, typically for sending template messages and broadcasts and managing WhatsApp conversations.
How is Nivi Chat different?
Nivi Chat is an AI chatbot that works across your website widget and WhatsApp from one setup. It answers using your own content, captures leads, and hands conversations to a human through a shared inbox. WhatsApp is one of the channels, not the only one.
Does Nivi Chat replace a BSP?
It depends on what you need. If your main goal is an AI assistant on your website and WhatsApp with human handoff, Nivi Chat covers that. If you specifically need large-scale WhatsApp broadcast campaigns, evaluate that requirement separately.
What does Nivi Chat cost?
There is a Free plan, plus Starter at ₹999/mo, Growth at ₹2,999/mo (includes WhatsApp, Shopify and WooCommerce), and Agency at ₹9,999/mo. See the pricing page for details.